Contact Matters

Communication Systemsand Solutions
for Prisons and Corrections

Contact Matters

Communication Systems and Solutions for Prisons and Corrections

Fully Customizable

Completely Automated

Saves Time and Money

Powerful intelligence

Delivering Tailor Made, State-of-the-Art Solutions

Fully Customizable: Our system is tailored specifically for each setting and takes full account of different regimes and classification and security levels.

Completely Automated: You can determine who the prisoner can call, how long the call can last, and how often the prisoner can call.

Saves Time and Money: Our system comes at no cost for the prison Service.  Staff involvement is minimal, allowing significant savings in staff time. Call rates for inmates are similar to payphone costs in the community.

Powerful intelligence:  Our system allows you to listen to calls ‘live’ and all calls are recorded and archived.   This provides not only the prison service with powerful intelligence but also the wider security community.

 

More than a Telephone

More than a Telephone

Why Advanced Communication?

Allowing prisoners to have access to telephones is no longer a privilege. It is an essential element in supporting prisoner rehabilitation, reducing stress and maintaining good order in the prison.  Numerous research studies point to the role that maintaining contact with family has on supporting reintegration and reducing reoffending.

Our phone systems allow prisoners an easy and affordable means to maintain contact with their families and friends.  

Our phone systems reduce the burden placed on the staff.  When using our system, there is no need for staff to operate the system or be present when an inmate makes a call.  Our system frees up staff to allow them to be used in more professional and productive activities.

Our system is a ‘win-win’ scenario for the inmate and the prison service.

 

  • It offers easy and affordable phone access to family and friends;
  • It helps maintain family responsibilities;
  • It supports the rehabilitation and reintegration process;
  • It allows credit to be added to an inmate’s account on-site, on-line and remotely.
  • It offers easy and affordable phone access to family and friends;
  • It helps maintain family responsibilities;
  • It supports the rehabilitation and reintegration process;
  • It allows credit to be added to an inmate’s account on-site, on-line and remotely.

For the Prison Service

  • It ensures prison staff are not engaged in routine tasks associated with managing the inmate phone system and can be used in duties more in keeping with their professionalism
  • It reduces stress and tension in the prison and allows for better order and institution management.
  • It allows for the systematic collection of high-quality intelligence for the prison and supports the wider national security and collaboration with justice sector partners.
  • It reduces potential demand for cellular phones.
  • It ensures prison staff are not engaged in routine tasks associated with managing the inmate phone system and can be used in duties more in keeping with their professionalism
  • It reduces stress and tension in the prison and allows for better order and institution management.
  • It allows for the systematic collection of high-quality intelligence for the prison and supports the wider national security and collaboration with justice sector partners.
  • It reduces potential demand for cellular phones.

Advanced Security and Intelligence Gathering

Advanced Security and Intelligence Gathering

Our system is 100% secure, safeguarded by multiple levels of protection from ‘hacking’ and cyberattack.

Inmate phone calls can offer a valuable source of intelligence.  Our team will work with you in helping you put in place systems that allow you to gather and analyze material in support the interests of your own and wider intelligence community.

Our system rivals any prisoner telephone system in operation.  It allows:

  • Full control on calls: you have full control over the inmates’ calls; call time, call duration, call destination;
  • Voicemail: prisoners can receive voicemail messages from approved callers at no cost;
  • Keyword recognition: you can analyse the call recordings for the use of specific words or phrases;
  • Easy call recording automatic alerts and monitoring: you can listen to calls in real time, you can end calls immediately, you can receive alerts when specific inmates use the system or when specific numbers are called;
  • Complete automatic reports and analysis of call patterns: you can receive reports of calls, reports of credit movements, reports of voicemail history, list of allowed destinations, call restrictions etc.
  • Complete data protection: you have ownership of all data related to the system. Data can be stored at the facilities or your Headquarters. The data are inaccessible to any third party, except in those instances determined by the courts locally.

Our Service​

Our Service

Our professional team provides a fully customized solution, service and support to prisons, enabling prison staff to focus on tasks more suited to their professional duties. Our service includes:

System Design

Equipment Supply

System Installation

Staff and Inmate
Training

Ongoing
Technical Support

Ongoing
System Maintenance

About Us

About Us

Advanced Communication provides communication solutions and services to prison services in the Caribbean and beyond. We are a Barbados-based company.

We will work closely with you at each stage in the design, planning and installation of our phone system. Based on a review of your requirements, we will design, install and maintain a fully customized prisoner telephone system that meets your needs. 

We will install and maintain our phone system at no cost to the Prison Service.

We understand prisons. The company was founded by prison professionals, and prison professionals continue to shape the company. We have over 10 years’ experience in the field and our management team, our planners and our installers all know how to tailor solutions that meet your prison’s needs. We understand the complexity of operating and managing prisons, and central to our approach is understanding the needs of prison services.

 

Philosophy and Approach​

Philosophy and Approach​

We are committed to working with prisons to provide communication solutions that allow inmates to maintain their ties with family and friends. We believe this is beneficial for the inmates and their families and for the development of a safer society. 

We are committed to partnership-working. We will work closely with you in designing a prisoner phone system that meets your specific needs.  Each system that we install is unique to its setting and the specific circumstances of the prison Service.